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The Australia and New Zealand Banking Group Limited is an international financial services provider and the second-largest bank in Australia. They have been on the market for over 100 years and operate in 34 countries. After opening an account, you can use the “Pay Anyone” feature to exchange your money and issue money transfers to 99 countries.
Open ANZ bank account, register for online banking and start sending international transfers through their platform. It’s cheaper to send money in foreign currency than in local Australian Dollars. When exchanging the money, you get access to live exchange rates, which means you can wait for potential market fluctuations to lock a price that you are interested in. You can send money to over 99 countries in different currencies. There is a good money transfer connection with Pacific Island Countries such as Fiji or Samoa, to name a few. Moreover, ANZ has prepared individual lower fees for these particular destinations.
For transfers in Australian Dollars ordered on ANZ online platform, there is a flat fee of 24AUD for any international money transfer. The same payment ordered physically in their local branch or via a phone call costs 32AUD in processing costs.
If you send over $10,000 in foreign currency, the transfer is free of charge. Smaller transfers cost $12 plus the markup on the exchange rate when changing the money from AUD to any other.
Payments to Fiji, Samoa, Vanuatu, Kiribati, Tonga, Solomon Islands, and the Cook Islands always cost $9.
There is a 3% markup on the exchange rates, as they differ slightly from the average market prices.
It’s worth noting that the rates change throughout the day. The bank explains that: “Real-time market rates let you take advantage of exchange rate movements during the day and lock in the rate that suits you.” This means that you can take advantage of the market fluctuations and find a cheaper rate.
Depending on your account type, your daily transfer limit can be set at $1,000 or even $1,000,000 for business owners. For the most basic account, after undergoing additional verification and security checks, you can extend your limit to $10,000 or even $25,000 if you also register with “ANZ Shield.”
To increase your limit for daily domestic and international transfers, go to "Change my Pay Anyone limit" in the "Profile" menu. Set up your new increased limit and select "Change my limit."
In terms of reliability and security levels, ANZ banks have an advantage over online independent payment processors. However, the costs are significantly higher for ANZ bank transfers. The 3% markup on the exchange rates is on an average level. However, you can find cheaper services online. Compared to other Australian banks, the prices are quite reasonable.
First of all, you need to open a regular bank account with ANZ. There are different account types available, and you can choose it depending on what features you’d like to have. There is the most basic account which is free of charge for younger people under 25 years old. Otherwise, you need to either pay a $5 monthly fee or deposit at least $2000 a month. You can access it through an online platform or mobile app and of course, order any domestic and international transfers.
To make a money transfer, you need to provide your recipient’s full name, address, account number or IBAN, SWIFT/BIC codes.
Login into your account and find the “Pay Anyone” button, then click on “International Services” in the “Pay and Transfer” menu. After you fill out all of the information, your transfer should be delivered within 2-4 days.
It’s best to contact the bank’s representative or visit ANZ local branch to discuss the account details and the latest offer. If you already have a bank account with them, you can connect it to the Online Banking platform.
The bank complies with all of the financial laws and regulations. To protect their online banking users, ANZ introduced safety measures such as fraud detection systems, encryption, firewalls, or automatic time-outs, and account aggregation. With the “Internet Banking Guarantee,” the bank promises you to protect your funds. If any hacker manages to steal your money, they will refund it to you and help solve the case. Your connection and personal information are protected by 128-bit SSL (Secure Socket Layer) encryption technology.
The company couldn’t avoid big scandals, as it has been investigated and accused of manipulating interest rates, out-sourcing jobs, money laundering, or tax evasion. The bank had charged almost 500,000 home loan customers incorrect interest rates for more than ten years, leading the bank to overcharge customers by $90 million.
There are both negative and positive reviews about ANZ. It seems that many users have experienced some problems with the bank, especially the other services such as loans or savings accounts. However, many people are satisfied with transfer prices.
“Very convenient card, excellent rates and the customer service is very good. Haven't had any issues or problems with it, I would highly recommend it” ~ Darren on Mozo
While many users have successfully sent money many times through the ANZ bank, some customers report that there were numerous technical problems on the way:
“I have banked with ANZ for a little over 5 years and I have had nothing but problems with them from randomly deactivating my card to money unexplainably going missing from my accounts.” ~ Micheal on Mozo
The majority of negative comments focus on the quality of customer service both in the local branches and in a call center. The queues are often long, and it takes a lot of time to solve your issue.
“I have been with this bank for about 8 years, the customer service has just become so terrible of late. Used to be easy walk in, pick a ticket from the machine and wait for my turn. Now every time I walk in a branch I find someone who tells me nicely that no one is available to attend to me unless I come another time. How come they now seem not to have people attending to customers” ~ SGS on ProductReview
You can call their customer support, visit the ANZ bank branch, or reach them through an online chat.
Judging by the customer’s reviews, you may need to wait some time before a bank representative will attend you.
The overall costs and exchange rates for transfers seem to be quite good, compared to other mainstream banks. Of course, you can still find cheaper alternatives among independent online payment processors. However, with the bank, you can expect somewhat reliable services and a high-security level. They will even refund you if your money gets stolen. Most of the customers complain about their customer service quality. The design of the platform could be better. However, you can easily find all of the necessary information there and order your payments.
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