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OrbitRemit wants to provide secure, stable, and transparent international money transfers. The company operates in Australia, New Zealand, and the United Kingdom and allows its customers to send money to more than 35 countries all over the world. They offer fixed fees and transfer tracking, as well as a mobile app, to have control over your funds wherever you are.
After you open OrbitRemit account, all you have to do is fill out your transfer information, make a payment through your local bank without paying any additional charges and the company will take care of the whole procedure. They will exchange the currency if needed and deliver the money to your recipient.
Most of the popular destinations have a flat fee of 2GBP, no matter how much money you want to send, which makes it an attractive offer for larger payments. Moreover, for the more massive transfers of amounts above 10,000GBP, there are no additional transfer fees.
The exchange prices are a little below the market rates. However, OrbitRemit’s margin is rather insignificant as it’s kept below 1%, therefore there doesn’t seem to be any hidden costs or markups.
There are no official amount limits imposed by OrbitRemit, and in most cases, you can send any amount you want. There are however, some government-regulated currencies or other local financial laws which may restrict some amounts. For example, you can’t send more than 15,000,000INR to India per day.
The services are significantly cheaper and easier to use than the ones provided by most of the mainstream banks.
To start sending international money transfers through OrbitRemit, you need to open a free account on their website.
Visit the OrbitRemit webpage and navigate to the “Sign Up” page, where you need to provide your basic account information before going through a detailed verification process. It may vary based on your country of residence, however, in all cases, it requires you to send them a copy of your documentation.
As with any other legal financial services you need to provide your information and upload images of your ID for identity verification. You need to scan it, or you can simply take photos with your smartphone and upload it to their site. Sometimes, you have to take a photo of you holding the documents so that they know it’s really you.
The service is fully regulated and registered as an Authorised Payment Institution (API) with the UK Financial Conduct Authority (FCA). The money is also kept in segregated accounts, which means it is kept separate from company funds. To increase the security of your funds, they also enable biometric verification so that potential hackers can’t issue any payment from your account.
Most of the reviews found online are rather positive and there are countless people who had successfully sent money through OrbitRemit. Therefore, one can assume that the service is reliable and definitely doesn’t scam its users. When it comes to potential downsides, people complain about the detailed verification process and frequent delays of transfers.
“Easy to use, quick transfers and great rates. What else do you need when it comes to transferring overseas funds. I'd recommend them to anyone.” ~ Rob on Trustpilot
“We have been using Orbit for over 7 years now. It is so easy to use, they give great exchange rates and pay the money very quickly. My whole family uses it now as we are spread across the globe” ~ VJB on ProductReview
“OrbitRemit immediately took our money when we attempted our first transfer. Then came a continual barrage of requests for more and more documentation about our business and me personally. Eventually we gave up and asked for our money back. Then came a continual barrage of requests for more and more documentation about our business and me personally. Yes, they'll take your money with very limited information BUT once they have it you can't get your money transferred or even get your money back without jumping through hoops. It took weeks for us to get our money back.” ~ complains Paul on ProductReview
“I've used them for a while. They used to be top class. They're good when everything works but the last two transfers (and others) have been delayed. The last one is still saying "awaiting payment" 26 hours after they received it. I've contacted their support desk (no telephone numbers) and still haven't had a reply. Shocking customer service.” ~ Edward on Trustpilot
The contact information isn’t transparently provided on their website, which is unusual. However, you can find information about their local phone numbers and emails. There is also a very well-developed help section, which answers most of the questions from how to set up the account and make your first transaction to legal measures and verification process.
The platform looks quite reliable, and it’s easy to research the total costs of the transfer and order your international payment. Compared to other sites or mainstream banks, the service is rather cheap and fast. Unfortunately, OrbitRemit provides its services only in three countries so far, and the available destinations are also limited. However, they cover more than 35 countries. You can easily send money to Europe or USA. Most of the customers are happy with the services, and the only drawbacks seem to be related to frequent delays of the transfers and customer support, as there is no transparent contact information.
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