Skrill

Rating
(11 reviews)

Skrill Review, Exchange Rates, Fees Calculator & User Score

  • Fees and costs: Good
  • Transfer speed: Good
  • Safety and reliability: Good
  • Customer satisfaction: Bad

Advantages

  • Available worldwide
  • Many ways to deposit funds
  • Diversified offer

Disadvantages

  • Penalty fee for not using the account frequently
  • Unreliable Customer Support
  • Frequent money transfer problems

12 users would recommend it

1 users wouldn’t recommend it

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What is Skrill?

Skrill offers international money transfers. They are formerly known as Moneybookers and were providing services to transfer online gambling winnings. Currently, they are focusing on e-commerce businesses. It’s worth noting that they belong to the Paysafe Group with platforms like Neteller or Paysafecard.

How Does Skrill Work?

After you sign up and pass the verification, you will be able to open your international account and Skrill Digital Wallet to conveniently store money and send payments between different countries. You can apply for a plastic card to make regular purchases at shops or even use the service to buy cryptocurrencies, as the company has started to explore that new market.

Skrill Fees and Costs

The fees for most services are percentages of the amount. To topup funds, to your account, you need to pay 1% of the amount. You can then transfer the money to any bank account for free or order a regular payment for 1.45% of the amount. For transactions involving currency conversion, Skrill adds an additional fee of 3.99%.

It is also important to know that your Skrill Account is free for personal use only if you are making a transaction at least once a year. Otherwise, they will apply an additional service fee of 5 EUR per month for maintaining your inactive account. So remember to delete the Skrill account if you decide to abandon the platform.

Skrill Limits

The spending limits are based on the level of verification of your account. They can vary from $135 to $25,000 a month. There are also limits for payments using Skrill MasterCard. You can’t pay more than $7000 in a day using the card.

Skrill compared to PayPal

While PayPal is a better-established product both for individuals but also for the e-commerce businesses, Skrill has become a cost-effective option and choice for many users to handle their bigger payments. They are often much cheaper than PayPal and are strongly developing their relationship with online seller and buyers by offering interesting support programs. However, in terms of reliability, PayPal is still the more secure and stable option.

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How to use Skrill?

How to sign up?

Visit the Skrill website and fill out the needed basic information like your name and email to open up your account. Set up a strong and secure password. You will then need to make your first deposit and undergo a verification process.

Skrill Verification

As with any other legal, financial services, you need to provide your information and upload images of your ID and other bank and legal documentation for the identity verification. You can complete the verification of your account only after a money deposit. You need to scan the files, or you can simply take photos with your smartphone and upload it to their site. Sometimes, you have to take a photo of you holding the documents so that they know it’s really you. Depending on the level of verification you pass, you will be able to increase your transfer limits. The more information you provide, the more money you can send. Funding your Skrill account is also a part of the verification process.

Is Skrill safe and reliable?

Security

They are FCA regulated. Looking at Skrill from a technical point of view, the whole platform has a decent security level. You can enable two-factor authentication (2FA). User login and transaction information are safe thanks to the Secure Socket Layer (SSL) technology and 128-bit encryption. The PIN Authentication is an additional security feature. You can set it up to verify your transactions or log-in attempts.

While Skrill is definitely not a scam, it has been used many times for various types of international money frauds. They encourage the users to be careful when they get any suspicious emails from people claiming to be Skrill employees.

“To recognise potentially fraudulent messages, please pay attention to the way they are addressed to you, any links they may redirect you to or the request itself.”

It is also important to remember that Skrill is a money processor and doesn’t offer any purchase protection. Therefore, they won’t be able to help you if the person you are buying something from doesn’t deliver the promised item or service. Ensure you are buying from a reputable company.

Comments

Surprisingly, the majority of Skrill reviews on the Internet seem to be very negative. Many users are reporting that their funds didn’t reach the destination or even disappeared. However, such allegations seem hard to believe, because for a company of that size and with many official regulations, it would be impossible to scam users on such scale and so often.

“I transferred 150 usd to a website I was trying to buy videogame items and it never reached its destination. They just took the money for themselves!!” ~ writes Solzseal in Trustpilot review

It seems that the reason for the frozen amounts and canceled transactions is the verification process. Many other money transfer services need to battle the regulations and often ask for very personal information before processing the money.

“A few days ago my account got frozen (I'm not able to perform any outgoing transactions, including withdrawal) out of the blue. There weren't any incoming transaction for at least a few weeks prior to that. They asked me to verify my identity by sending a copy of my ID and a form, filled by an employee of the bank i'm using. This process is known to be lengthy and may not even succeed. I still haven't got an answer after sending my stuff...” ~ Tyrrrz on Reddit

“I mainly do Forex trading and in order to withdraw my money from a broker I have to use Skrill. The problem was the verification. I tried to verify my account by uploading the bank/credit card multiple times and they kept rejecting or ignoring my request. They also did not reply to my emails. I called them, but it was useless. The last time I submitted my documents, Skrill was reviewing it for almost 2 months....I almost gave up but I sent my last email and this time things changed. Had to re-verify my account and I got my verification in few minutes. I have to admit that the speed of Skrill doing international bank wire is pretty fast. Once you verify the account, your account limit will rise to 5000usd+ which is really good.” ~ explains Eric on Trustpilot

Customer Support

If the answer to your problem can’t be found in the help section on Skrill website, you can contact the support directly through an email, telephone call, or a chat directly from your account. Skrill operates worldwide, and there should be an agent in your country and a local phone number to call.

Most of the customers who experience issues with their accounts complain about customer support, not helping them in solving it. They often hear that “there is nothing we can do,” which seems like a big disadvantage. Also, the whole “contact us” section on Skrill is also quite hard to find. It is not intuitive, which is an unusual design for any company.

On the other hand, when it comes to the Help and FAQ section on the site, it is easy to use and has good design. It is easy to research any information there and read through blog posts and articles explaining all of the basic services on Skrill. You can easily find answers for questions like “How to verify my account?” “How to receive money using Skrill?” or “How can I keep my Skrill account safe?”

Final Thoughts

Skrill Review

The customers have mixed feelings about the reliability of the service. However, after researching the offered services and fees, one can say that the offer is quite appealing for the potential user. The fees are percentage-based. They are low and competitive in comparison to other similar services, which makes it a good choice to use for international payments, even for bigger amounts. As an advantage also acts the fact that they support a variety of payment methods. Even cryptocurrencies, which you can buy and sell via the account. The overall design of the site makes it easy to use. However, there is a lack of transparency, and it’s sometimes hard to research information or find potential hidden costs and fees. It’s worth noting that if you don’t use the account frequently, they will start taking money fee from your balance.

Our users comments

GOOD SERVICE, sent something like $1000 already, no problemos, different currencies work well as well. Overall I think it's great and easy to use for sending and receiving money like an online bank, but cheaper than for example my regular bank. They make currency exchange and payment really easy and fast. Keep up with the good service. Mobile Wallet Withdrawals are very convenient and make my life easy by 1000%. Regards

~ Luis AMIGO

goood service, easy to use. the rates are fair. but costs should be lower ! !

~ Ali Ilmaz

I used them since moneybookers and i like how the platform developed, new features constantly, as a loyal customer i feel good, excellent service

~ Margot Inze

the costs and comission are very high compared to the competition thats why i take away these 1.5 stars from the rating but the quality of service is really good so 3.5 from me. please lower the fees and you are going to be really good service

~ sasha b.

since i stared using skrill everything went smooth so far didn't have any problems. i managed to withdraw my funds as well when i received a payment there. i need yet to try cryptocurrencies on their platform as im curious how it works together with the main account. fast transfers

~ Daniel Khara

I'm a merchant so i can recommend this platform from the other side. They have their drawbacks, but I use it to handle transactions from my clients and I like that it secures the transactions for both parties. However, as a m erchant i didn't have pleasant experience with the customer service, long waiting for replies which is frustrating where me or the client have some issues with the transfer that needs to be taken care of quickly

~ Troy A

when its good its realy good but when there is an issue the support wont help you

~ Daniel Jose Suarez

very good currency exchange platform they accept different transfer methods and i can send money to other banks so its good for international payments as it works better than normal banks

~ Alvaro S

I agree with the other reviews that talk about their prices, as i dont really understand some of the charges, but it's very convenient platform after all. I really treat it like a primary bank right now with how easy it is to handle transactions through it. Good support as well.

~ Will Wilson

Skrill gives you security. Really reliable service. You can store there money, it's like an online bank. They support many payment options, many currencies. Really an all-in-one service. I especially enjoy the well designed and easy to use mobile app, really can recommend.

~ Anne E.

fast and easy to use what's more to say

~ Jackson

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