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XE specializes in foreign exchange and provides various services, tools, and applications for their users. The company is well-experienced and has been on the market since 1993. They are also a part of Euronet group. Apart from market analytic tools and other trading resources, XE offers international money transfers.
XE also took over the money transfer services provided by HIFX. The old clients can easily log to the XE account using their old information.
The platform claims to provide the transfers without any additional fees. You need to open an account, and then you can send money whenever you need it. Fill out the transfer information, send the money to the XE.com platform, and they will take care of the rest, and send your money overseas. You can track the status of the transfer on the site. You can also be notified via SMS about the status of your transaction.
The whole international money transfer through the XE portal is completely free. The company is taking a margin on the exchange rates of your transfer. However, judging by user reports and data on the platform, the rates are still much more appealing than offers from banks or other currency exchanges.
You need to be aware of potential additional or hidden fees which may be added to your transfer because of your bank or your recipient’s bank. Paying for the transaction with credit or debit card always generates extra fees.
XE, in general, offers a variety of financial services with currency resources and paid API packages for e-commerces or other business applications, so that’s where they are making most of the money. The free money transfer is a legit offer.
XE has very well developed currency-related resources, with market analysis, currency charts, historical rates, and many more. You can even set up alerts to be notified when particular currency hits a specific price so that you can buy it or send your international transfer.
They support almost 60 currencies and 170 countries, so XE will most likely have your currency pairs covered.
To your conversion, they add a small margin. However, they are still able to offer better rates than most of other popular services, which is a significant advantage combined with the free money transfers.
XE has no minimum or maximum transfer limits when ordering the payment by phone. However, there is a limit of $500,000 per online transaction.
Compared to the top mainstream banks, an international transfer through XE can save the customer even up to 300 EUR on a 10,000 EUR hypothetical test transaction.
In order to send money for free, you need to register on the platform.
Visit the XE site and create a free account by clicking on “Transfer Money,” then “XE Money Transfers,” and then you will see a “Get Started” button, which will redirect you to the sign-up page. You can also follow our link for easy registration.
There is not much information available about the technical aspects of the platform. However, as XE is a part of Euronet network, which is a well established financial money processor, one can assume that the security standards are high. XE has also certified by Norton, which you may recognize as it’s a popular antivirus software provider.
After researching XE Money Transfer reviews, the user should have a rather positive attitude towards the service, because the majority of online comments and feedback are good. Many customers are praising the service.
“Straightforward money transfer. Fast, accurate, easy, no more needs to be said.” ~ Francis on Trustpilot
“I have been using HIFX which is now XE.com for the past 10 years and cannot believe the service to the client has actually improved.My recent transaction was so easy to arrange and tracking my payment to my bank which was paid within two days is the quickest by far of any previous transaction I have received. Another feature worth mentioning was the E-mails from XE.com giving me complete assurance of what stage of transfer my payment had reached! I would highly recommend this company to anyone who needs to transfer currency in a most safe,secure,and professional manner.” ~ writes Mike in his XE.com review on TrustPilot
The negative comments focus on the exchange rate, which sometimes differs significantly from the promised one and also slow transfer speed.
“XE is reliable but far too slow. In this day and age where trade transactions take microseconds, why does it take days between when they take your money from one account, exchange it, and then lodge in another?” ~ Caitriona on Trustpilot
“Very expensive transaction - it cost 100 NZD in XE inflated exchange rate (margin) to transfer 10,000 NZD. This is 5x more than it used to cost before the merge with XE. I will be looking for a new way to transfer money.” ~ Rajaa on Trustpilot
“This service is good only when everything is going smoothly. As soon as you hit a problem (e.g. goods not being delivered , contract not being honoured!) do not rely on XE to recoup your money if you made an international payment and you ask for a refund more than 10 days after your payment was made. If the international payment is made by credit / debit card or through a normal bank transfer, it would not be a problem to recall the payment. But not with XE. The staff is unsympathetic and some of them quite rude and you could be in a situation where you could never get your money back, just due to them. They are blaming all on Bank of America (which apparently is behind the XE transfers) however XE are responsible for the transfer and they should respect the financial regulations and try to help.” ~ RH on sitejabber
In case of a problem, you can easily contact customer support via a phone call or email. The call centers are located in the UK, US, Australia, New Zealand, and Canada. You can also order the transaction via a phone call instead of visiting the website or using the mobile app.
Based on user feedback, customer support can be, at times, unhelpful and hard to work with. People complain, especially about how long it takes to solve any transaction or account issues.
The biggest advantage of XE money transfers are the total costs of the transaction. Because, there are no additional transfer fees and the currency exchange margin is still below the competition' rates. However, there are also reports suggesting that recently the margins have increased, which make transactions in some currencies very pricey. The biggest drawback is the transaction speed, as customers report that it takes even up to 4 days to deliver their money, but considering it’s free, it isn’t that bad. The overall design of the site and mobile app is decent, however, it could be more intuitive to use.
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