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Remitly provides international money transfer services. You can pay for the transfer via bank, credit card, or debit card. The company was formerly known as Beamit. The main goal was to help people who migrated abroad for work to send the money to their families. They process around $1 billion money transactions per year.
You can use the service to send money abroad cheaply. One of the interesting features is the “On Time” delivery. If they fail to deliver your transaction fast, they will refund you the money. Therefore, you can safely use them for any urgent or important payments, as they guarantee that it will be delivered on time and without any issues.
The transfer time depends on the working hours and processing time of local financial institutions. However, with an “express” option, the money will arrive in a matter of minutes or hours in some cases. The regular “economy” transfer takes up to a few days.
Remitly adjust the costs and fees to fit the customer needs in different countries. Depending on the location, you will pay between $0 to $49.99. Credit card transfers have an additional 3% fee because of processing costs. They offer two types of transfers: express and economy.
One can easily use the service to send money to Phillippines or India, which is another popular remittance destination.
For example, you can exchange USD to INR through Remitly and send it to India without any fees, but only if the payment is larger than $1,000. If the amount is lower, you need to pay $3.99 for the transfer. On the other hand, sending $1,000 to Brazil with an express delivery would cost you $9.99, but the “economy” transfer costs only $1.99 in that case.
You can calculate the exact costs of your transfer by using the fee table and tools provided on Remitly.
The company profits from the exchange rate markup. Judging by the rates provided on the site, even with the additional margin, the costs are lower than offers from mainstream financial institutions or banks.
The limits are usually set for the first 24 hours after you opened the account. You can increase them later. At the beginning, you can’t send more than $2.999 a day and $10,000 a month.
After a full verification process, the most you can send in a day is $10,000 and $30,000 in a month.
They offer more convenient options than most of the mainstream banks. The prices seem to be significantly lower and affordable in all regions. You can send money to a variety of remote countries, and with an express transaction, the recipient will get the payment within minutes.
To send money internationally with Remitly you need to create a free account on Remitly website, choose your delivery option, fill out the information about where do you want to send the money, enter your recipient name and address, send the money. You can easily track the transfer and get notifications about updates.
Creating the account is quite simple, choose your country and language for easier setup, click the “join” button on Remitly site, set up your login and password, and then fill out the account information.
As with any other legal, financial services, you need to provide your information and sometimes upload images of your ID or other documentation for the identity verification. You need to scan it, or you can simply take photos with your smartphone and upload it to their site. Sometimes, you have to take a photo of you holding the documents so that they know it’s really you. The process is very similar to a regular bank registration, but in that case, it all happens online. The company may also call you to verify any additional data.
People complain that the service provider asks very personal data. However, it’s all done to ensure the security of the transfer and to comply with international anti-money laundering laws.
The additional verification measures increase the security and compliance with the regulations of the payments. Remit also encourages users to protect their accounts better, set up strong passwords, and identify phishing emails and messages.
It’s worth noting that the company has received an investment from Jeff Bezos, who is an owner of Amazon. Remitly also raised money with PayU, which is another financial services provider.
Remitly has become quite popular in India and the Philippines and cooperates and supports many local banks and financial institutions, making it easy to handle the payments there.
The majority of the reviews and comments available on the Internet is positive. Most of the people are enjoying the service.
“I highly recommend this company if sending loved ones money overseas.. They're very responsible with their transfers, and if there is a problem they will notify you by email, and or text messages. Within minutes I've always gotten a response back telling me the problems have been fixed, and that the money is ready for pick up. They also message you when the money is picked up by your loved ones, which takes a lot of stress off of you, because you know that your money got to its destination safely...:” ~ George on Trustpilot
Most of the complaints focus on the extended time of delivering the money because of additional verification requirements. This happens with many services, as the company often need to ask very personal questions to prevent money laundering or other illegal activity.
“[...] My transaction gets flagged for additional review so I'm asked for a copy of my bank account statements, job title, job phone number, address, copies of checks where the money came from, the whole ordeal. That was on day 3 of my transaction so I thought it was all good and money should've gone through since they pulled it out of my account the next day. Not so fast. Here comes the 5th day and they day the transfer was scheduled to release. I get a call from a rep ASKING ME FOR THE SAME INFORMATION I HAD JUST SENT DAYS AGO. Needless to say, I send the information a SECOND TIME. [...] Here comes the 8th day. Still no calls, no emails, no update. But they've had my money all this time. [...] Now, you may be wondering, why deal with all this and not just cancel the transaction and get your money back? You have to wait 10 business days to get your money back if you were to cancel the transaction. [...]” ~ writes Euris in a Trustpilot review of Remit services
While many people complain about customer support because of the additional verification that they are conducting, others are pleased with the quality of support. They say that it is very helpful and solve any problems quickly. The company is very active in money transfer review services, where they respond to any feedback and try to help people.
There is also a help center section on the website, which includes tutorials, articles, and answers for most of the basic questions like “How to send money?” or “How to track the transfer?”
With the great mission of connecting immigrants to their origin countries and providing them with a convenient money transfer services, Remitly offers cheap and rather reliable services. Most of the people send the money successfully, while a minority of them are dissatisfied with the detailed verification requirements, which sometimes include a series of personal questions and background checks. The fees vary from country to country. However, there are even cases where they provide the service for free or at very low costs, even for more significant amounts of money. The site is well designed and makes it easy to set up an account and order payment online.
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